Frequently Asked Questions

FAQ – Order, Shipping, Etc.

How long does it take to ship my order? 

Orders are usually shipped within 1-2 business days after placing the order.  

When will my order arrive? 

Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.   

How do I make changes to an existing order? 

Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order is already out for delivery, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.  

Do you ship internationally? 

We currently only deliver in Muscat, Oman.

Is there a delivery minimum?

Our standard delivery fee is OMR 1. Orders over OMR 10 are delivered for free.

When do you deliver?

Orders are fulfilled in 24 to 48 hours. All days of the week except Friday.

Where do you deliver?

Casabella products are currently available in Muscat.

What is in-store pickup?

In-store pickup is a delivery method for e-commerce when a buyer shops online but picks an order up from the local store. You may choose to pay for the products online or upon collection at the store